Terms of Service

LAST UPDATED: MARCH 6, 2026

These Terms of Service govern the use of www.katielendel.com and services provided by Katie Lendel operating under Born To Succeed LLC ("Company," "we," or "us"). By accessing this website or purchasing services, you agree to these Terms.

WHAT WE OFFER

Services

Katie Lendel provides services including:

Project deliverables, timelines, and pricing will be defined during booking or within written agreements.

UGC video creation
Short-form video production
Paid ad creative
Creative strategy and scripting
Marketing content development

Social media management
Graphics
Articles
Blog posts
Website creation

BILLING & PAYMENTS

Payments

Payments are processed through secure third-party platforms including Stripe.

By purchasing services you agree to:

Provide accurate billing information
Pay all applicable fees
Authorize the payment processor to charge your payment method

For retainer or subscription services, billing may occur on a recurring basis.

REFUNDS

Refund Policy

Due to the nature of creative digital services, specific policies apply to all projects.

Payments are non-refundable once production begins.

If a project has not yet started, refund eligibility may be considered at our discretion.

Revisions

Revision limits depend on the purchased package.

Additional revisions outside the agreed scope may incur additional fees.

Turnaround Times

Estimated timelines are provided as guidance but may vary based on:

project scope
client response time
unforeseen production factors

LICENSING

Usage Rights

Clients receive usage rights according to the purchased package or written agreement.

Additional licensing may apply for:

paid advertising usage
extended usage periods
large-scale commercial distribution

Katie Lendel retains the right to display work in portfolios or marketing materials unless otherwise agreed.

YOUR OBLIGATIONS

Client Responsibilities

To ensure a smooth production process, clients agree to:

Provide accurate project information
Supply required materials or products
Respond to communication requests promptly

Project delays may occur if required information is not provided.

LEGAL

Legal Terms

Limitation of liability.

Limitation of Liability

Katie Lendel and Born To Succeed LLC are not responsible for:

marketing campaign performance
advertising results
revenue outcomes

Services are provided as creative and strategic support.

ADDITIONAL TERMS

Additional Terms

Intellectual property and governing law.

Intellectual Property

All concepts, scripts, frameworks, and creative strategies remain the intellectual property of Katie Lendel and Born To Succeed LLC unless rights are transferred in writing.

Governing Law

These Terms shall be governed by the laws of the State of Arizona, United States.

CONTACT

Get in Touch

Katie Lendel Born To Succeed LLC Scottsdale, Arizona, USA

katie@katielendel.com